1. Introduction

Syndica Solutions ("we," "us," or "our") operates Kaiden AI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, and authentication credentials when you create an account
Profile Information: Business name, industry, and preferences you provide
Payment Information: Billing details processed securely through Stripe (we do not store card numbers)
Voice Data: Voice recordings if you enable voice authentication (stored encrypted)
Form Submissions: Information entered in our tools (LLC wizard, credit assessment, etc.)
Communications: Messages, feedback, and support requests

2.2 Information Collected Automatically

Device Information: Browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent, click patterns
Log Data: IP address, access times, referring URLs
Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve the Service
Process transactions and send related information
Authenticate your identity and secure your account
Respond to your comments, questions, and support requests
Send administrative information (updates, security alerts)
Analyze usage patterns to improve user experience
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4. Voice Data and Biometrics

If you enable voice authentication:

Voice samples are recorded during enrollment
Voice data is converted to encrypted biometric templates
Original voice recordings are not stored after processing
Biometric templates are used solely for authentication
Voice data is never shared with third parties
You can delete your voice data at any time in Settings

5. Information Sharing and Disclosure

We do NOT sell your personal information. We may share information with:

5.1 Service Providers

Stripe: Payment processing
Cloud Providers: Data storage and hosting
Analytics: Usage analysis (anonymized data only)

5.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement appropriate security measures including:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication mechanisms
Regular security audits and monitoring
Access controls limiting employee access to data
Secure data centers with physical security

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes (fraud prevention, legal compliance).

8. Your Rights and Choices

You have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal requirements)
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications
Voice Data: Delete voice biometric data at any time

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking

We use cookies for:

Essential Cookies: Required for authentication and security
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Understand how you use the Service

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

10. Third-Party Links

The Service may contain links to third-party websites (professional directory, external resources). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

13. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by the CCPA.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification. The "Last Updated" date indicates when the policy was last revised.

15. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Syndica Solutions
Privacy Officer
Email: [email protected]
Website: www.syndicasolutions.com

By using Kaiden AI, you acknowledge that you have read and understood this Privacy Policy.